Cross Care Counselling
At Cross Care Counselling, our vision is to create an inclusive, creative space where clients and families feel empowered and supported. We aim to transform counselling into an engaging, holistic experience that promotes mental health and wellbeing.
Our services support people experiencing mild anxiety, depression, grief, stress, or life transitions, as well as those seeking greater well-being or self-understanding. We welcome NDIS participants, their families, and the disability support community. For those who prefer, we also offer creative arts therapy and outdoor therapy as an alternative to traditional talk therapy.
Through artistic expression and interactive therapies, we inspire resilience, independence, and personal growth, setting a new standard in counselling and disability support.
Our Team
Cosette Hay
Accredited Counsellor
Appointment type: Face-to-face or online
Works with: Individuals experiencing mild mental health presentations, individuals wanting to improve their overall wellbeing, parents, NDIS participants, support workers
Working days: Monday, Tuesday, Wednesday
Qualifications and training: Diploma of Counselling with Australian Institute of Professional Counsellors, majoring in mindfulness and expressive therapies
Registered member: ACA Level 1
Cosette is a warm and compassionate counsellor who aims to empower individuals to explore their emotions, strengthen their mind-body connection and develop strategies for positive change. She is committed to walking alongside you on your unique journey toward wellbeing and will collaboratively create a counselling plan suited to your needs.
In her time as a support worker for the last two years, she has worked with various individuals with psychosocial disabilities and mental health presentations in supporting them with daily living and achieving goals. This background, alongside personal experience with a family member with a disability informs Cosette’s genuine and understanding approach working with NDIS participants, their families and those involved in the disability support sector.
She also works with individuals embarking on a mental health journey, wanting to invest in personal growth or improve their quality of life.
Outside of counselling, Cosette values spending time in the bush and ocean. She prioritises finding stillness, presence and living a simple, sustainable life. Cosette is a florist by trade and is passionate about sharing the power of creative expression and spending time in the ultimate teacher, nature as a way of connecting back to ourselves, our purpose and healing.
Our Services
Individual Sessions
Our individual counselling sessions offer a safe, creative space to help you work through challenges and grow personally. Whether it’s mental health, stress, relationships, or personal development, we tailor sessions to your needs and goals, supporting you to build resilience and take positive steps forward.
Private health fund rebates may be available - please check with your provider for eligibility and details.
NDIS Participants
Cross Care Counselling offers tailored sessions for NDIS participants and their families in a creative, supportive environment. We focus on understanding your unique needs and helping you build coping skills, confidence, and independence.
Our goal is to empower individuals with disabilities to reach personal goals, build resilience, and improve wellbeing.
If you have an NDIS plan, you may be eligible for funded counselling. We’re happy to help you or your support coordinator navigate the funding process.
Families of Participants
At Cross Care Counselling, we support families and carers by providing tools and insights to better assist their loved ones. We believe a strong, connected community helps everyone thrive.
Our holistic approach includes personalised support in a creative, nurturing space where both participants and families can grow together. We’re dedicated to helping all family members build independence, emotional wellbeing, and resilience.
Outdoor Counselling
Some healing happens best outside four walls. At Cross Care Counselling, we offer therapy sessions in the natural beauty of the Hunter Region—helping you feel calm and comfortable in peaceful, confidential outdoor settings.
This nature-based approach is ideal if traditional therapy feels overwhelming. We walk at your pace or simply sit and talk, wherever you feel most at ease.
Locations include:
Fernleigh Track entrance – Oakdale Road, Gateshead
Awabakal Nature Reserve – Ocean Street, Dudley or Collier Street, Redhead
Redhead Dog Beach – quieter, private area
Bombala Walking Track – south end of Dudley
All locations are just minutes from our Gateshead clinic.
Our Space
Fees and Session Types
Our counselling sessions are open to everyone, providing inclusive support tailored to your needs. We’re here to help you on your journey, whatever your situation.
While Medicare rebates don’t cover counselling, costs are often comparable to or lower than other psychological services, especially beyond the 10-session Medicare limit.
For NDIS participants, pricing follows the 2025-2026 NDIS Pricing Arrangements, ensuring fair and transparent fees.
NDIS Participants
Counselling funding is available under Capacity Building Supports – Improved Daily Living. If your plan isn’t flexible, counselling must be specifically included in your supports.
If you’re unsure about your plan, please contact your support coordinator.
Session Details:
60-minute sessions: 50 minutes of counselling plus 10 minutes for documentation and preparation
Fee: $156.16 per hour
Reports Requested:
We can prepare reports for the NDIA or participants as needed. These will be billed to your NDIS funding according to pricing guidelines.
Private Sessions
Our individual sessions provide a safe, creative space to support your mental health, stress, relationships, or personal growth.
Sessions are tailored to your needs, helping you gain clarity, build resilience, and move forward confidently.
Session Details:
60-minute sessions: 50 minutes counselling, plus 10 minutes for documentation and preparation
Fee: $150 per hour
Other:
Please contact us to discuss if our services are right for you and your goals.
